To Active Plumbing Management.
Thank you for your prompt service – re: replacement of aged hot water service- also added thank you must go to debbie, whose quiet polite patience, on the phone is indeed a credit to your company .
Thank you again.
It was by chance that we came across Active Plumbing, being the first one in the phone book that answered our call straight away and was able to give a price to put a tap in our backyard. This was the first time we met Les, he was professional by trade and by nature, ensuring a post was placed in the ground to support the tap and cleaned up after himself. He gave plenty of advice and options to ensure the job suited our needs and our budget.
Since that time in October of 2003 we have had Active Plumbing around for a couple of repairs to our old Hot water system and again the same level of professionalism had not washed out [pun intended] with time. This prompted me to put Active Plumbing up to a challenge, installing an automatic water changer for my 600 Litre fresh water tropical fish tank, He came up with a solution that no longer requires me to manually change the water in the tank and I can control the flow of water through the system. It only uses gravity and no electricity, handy when we have those power failures from time to time.
I will be using Active Plumbing for all our needs in the future and would highly recommend them to anyone.
Hugo Falmer of Linden Stretchers, Quality Manufacturer of custom quality stretcher canvases
Les of Active Plumbing has completed several plumbing requirements big and small at my place of residence.
On every occasion the work, Les achieved was highly competent, neat and on time. I would recommend Active Plumbing
to any prospective client.
Just a quick note to thank you and your team for the fast, efficient and professional service rendered to my wife and I. We are very happy with the outcome and will certainly use you again for our future plumbing requirements. Likewise we will be happy to promote your company to our friends, neighbours and family. Simon, who did our installation was quick, tidy and informative and a credit to your comprnay. Please put us on your mailing list for promotional materials. Please schedule us for a service/sacrificial anode replacement at the appropriate time.
Brunel Worldwide Chauffeur Drive
Ph 1300 855 95
Thank you for your great service. Calling a plumber on a Sunday morning is not what most people want to do on their weekend but your service was great. Andrew the very friendly and helpful plumber was even better. I rang for help at 10am and the plumber rang my doorbell at 11am. Fantastic! Thanks again. I will recommend you to all.
From: “Amanda O______” <sales@______.___>
Date: Wednesday, 19 June 2013 3:11 PM
Subject: RE: review of our service
Page 1 of 1
Thank you so much for your honesty this morning.
Your advice regards calling the Electricity Company first
to check the hot water switch saved me time and money.
I will not hesitate to contact you should I need any assistance in the future,
and would be happy to recommend your services to anyone that asks.
You now have a customer for life!!
From: Natalie B
Sent: Tuesday, 18 June 2013 9:23 AM
Subject: Customer feedback for Active Plumbing
Hope received the following email of praise for Active Plumbing, can you please pass it onto the client…
I wanted to say how helpful your sponsor Active Plumbing has been. When our hot water service broke down the first thing they did was tell us what to check so that we may not have to get them to come to fix it. We really appreciate that honesty and will recommend them to others. Well done, Active Plumbing and Hope 103.2! Cheers
SALES CO-ORDINATOR – HOPE MEDIA LTD
Direct: (02) 9854 7021 | Fax: (02) 9831 4999 |
Address: 2 Leabons Lane, Seven Hills NSW 2147 | Web: www.hope1032.com.au |
Post: Locked Bag 1032, Seven Hills NSW 2147 |
Sent: Wednesday, July 10, 2013 3:38 PM
Subject: Re: cistern work – compliment
I wanted to acknowledge the service I have received from your team this week, on all levels, regarding my plumbing requirements.
It has been nice to deal with people who are confident and competent and demonstrate a willingness to meet the customer’s needs.
From my call to you on Monday morning, Les’s follow up this morning and Danny’s work this afternoon, it has been a team effort resulting in the repairs being completed in a slick and professional manner without compromising the style of the bathroom.
Active Plumbing does actually do what it’s advertising says it will and the tradesmen will look outside the square if necessary, for a win/win solution.
Your magnet now sits happily on my fridge as first choice for any future requirements I may have.
Thanks again and please pass this up to your management and you deserve the acknowledgement.
From: Don S
Sent: Thursday, July 11, 2013 11:58 AM
Subject: Re: Greystanes High School
Thanks for good fast job
Regards from Don
Sent: Sunday, October 27, 2013 9:25 AM
Subject: You get our vote of thanks.
Please accept our very grateful thanks for your wonderful kindness!
Your plumber Stuart came to our caravan and expertly fixed our tap problem, he was even on time(!) but I was not.
We appreciate your willingness to do this job at no cost realising that your company was affected by the bush fires on the mountains as well.
Again please accept our grateful thanks for your amazing kindness.
Peter & Jean
Peter & Jean Ridley (Majors)
The Salvation Army
From: “Mark & Emma ______” firstname.lastname@example.org>
Date: Wednesday, 26 August 2015 6:11 PM
Page 1 of 1
I just wanted to sincerely thank you for your help earlier and will definitely keep your details for the future.
Your customer service over the phone was great.
From: email@example.com [mailto:firstname.lastname@example.org]
Sent: Wednesday, 26 August 2015 5:53 PM
Active Plumbing Service Pty Ltd.